NextGen Strata Privacy Policy

NextGen Strata collects various types of personal information, including but not limited to:
- Contact information: Name, address, phone number, email address.
- Financial information: Bank account details, payment information.
- Property information: Lot number, strata plan details.
- Communication records: Emails, letters, phone call records.
- Other information: Any other information relevant to providing strata management services.

We are required by the Strata Schemes Management Act 2 to record an owner's name and Australian address for service of notices. From 2022, certain information is reported to the NSW Government via the Strata Hub, making key information accessible to schemes and certain service providers such as police, ambulance, SES, Fire & Rescue, and local councils.

NextGen Strata collects personal information for the following purposes:
- Providing strata management services: Managing strata schemes, communicating with owners and residents, arranging maintenance and repairs, handling finances, and complying with legal obligations.
- Communicating with clients: Providing updates, responding to inquiries, and sending newsletters.
- Improving our services: Conducting research and analysis to enhance our service offerings.
- Meeting legal and regulatory requirements: Complying with relevant laws and regulations in Australia and New South Wales.

We collect personal information directly from you whenever possible. We may also collect information from third parties such as:
- Your representatives: Such as a real estate agent or solicitor.
- Other service providers: Such as building managers, tradespeople, or insurance brokers.
- Publicly available sources: Such as the Strata Hub or land titles records.

NextGen Strata may disclose your personal information to the following third parties:
- Service providers: We may disclose your information to external service providers who assist us in providing strata management services, such as mailing houses, IT support, and debt collection agencies. We will ensure these providers comply with the Privacy Act or a legislative regime at least as rigorous.
- Owners corporations: We may disclose information to the owners corporation of your strata scheme as required to fulfill our obligations under the Strata Schemes Management Act 2015.
- Legal and regulatory authorities: We may disclose information as required by law, such as to comply with a court order or subpoena.
- Other parties with your consent: We may disclose your information to other parties with your express consent.

We will not disclose your personal information to third parties for marketing purposes without your consent.

NextGen Strata takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps include:
- Physical security: Storing personal information in secure locations.
- Electronic security: Implementing appropriate technical and organisational measures to protect electronic data.
- Access controls: Restricting access to personal information to authorised personnel.
- Staff training: Educating our staff on their privacy obligations.

While we take all reasonable steps to protect your personal information, data transmission over the internet is never completely secure. We cannot guarantee the security of information transmitted electronically.

NextGen Strata may disclose your personal information to the following third parties:
- Service providers: We may disclose your information to external service providers who assist us in providing strata management services, such as mailing houses, IT support, and debt collection agencies. We will ensure these providers comply with the Privacy Act or a legislative regime at least as rigorous.
- Owners corporations: We may disclose information to the owners corporation of your strata scheme as required to fulfill our obligations under the Strata Schemes Management Act 2015.
- Legal and regulatory authorities: We may disclose information as required by law, such as to comply with a court order or subpoena.
- Other parties with your consent: We may disclose your information to other parties with your express consent.

We will not disclose your personal information to third parties for marketing purposes without your consent.

NextGen Strata will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will take reasonable steps to destroy or de-identify personal information that is no longer needed.

If you have a complaint about our handling of your personal information, please contact us in writing. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

NextGen Strata may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at: support@nextgenstrata.com.au